reseller:console:resources

Additional Resources

This page can be used as an easy reference for error and response codes, and other information that may prove useful as you set up and maintain your reseller account.

Errors By Code

Error List in PDF Format

Numeric Code Description Additional Information
00001 Password/Username Incorrect. Sent by login screen when the username and/or the password are incorrect.
00002 Access to page denied. The user has attempted to access a page they don't have permission to access.
00003 Transaction type [type] not supported. Please contact support. Is returned by /console/vterm.php when an unknown transaction type (sale, credit, etc) is attempted.
00004 Processing gateway currently offline. Please try back in a few moments. Return by processing engine when the gateway cannot establish a connection with the processing backend.
00005 Error in verification module [module]. Please contact support. The given fraud module was did not load correctly. An upgrade may be in progress.
00006 Merchant not found. The system was not able to locate the requested merchant.
00007 Merchant has been deactivated. Merchant account has been marked as deactivate. Contact USAePay customer service.
00008 Unable to retrieve current batch. Failed to get the id of the current batch. Typically this indicates that the merchant account is not active or batches are out of sync. Verify all merchant account info provided to usaepay.
00009 Unable To Create Transaction. Please Contact Support. Internal database error, system may be in the process of failing over to backup database server. Retry transaction.
00010 Unable To Allocate Transaction Slot. Please contact support. Internal database error, system may be in the process of failing over to backup database server. Retry transaction.
00011 Invalid Card Number (1) The cardnumber contains illegal characters. A card number may only include numbers.
00012 Invalid Card Number (2) Card Number was not between 13 and 16 digits.
00013 Invalid Card Number (3) Cardnumber failed Luhn Mod-10 Checkdigit Method (ISO 2894/ANSI 4.13)
00014 Invalid Credit Card Number (1) Cardnumber passed length, format and checkdigit tests but didn't match any of the cardnumber profiles enabled in the system. Contact USAePay to verify support of cardtype.
00015 Invalid expiration date. Must be in MMYY format. Expiration contains invalid characters (nothing but numbers allowed)
00016 Invalid expiration date. Must be in MMYY format. Could not guess format of date. It wasn't MMYY or MMYYYY or MMDDYYYY or even MMDDYY format.
00017 Credit card has expired. The credit card expiration date has passed.
00018 Gateway temporarily offline. Please try again shortly. Unable to contact processor backend. Failed bank link maybe in the process of coming back up. Retry transaction.
00019 Gateway temporarily offline for maintenance. Please try again in a few minutes. Processor backend is offline for maintenance. Retry transaction.
00020 User not configured correctly, please contact support. User not configured correctly. Remove the user and readd.
00021 Invalid username. The merchant didn't type in a valid username when adding a new user.
00022 You do not have access to this page. The user tried to access a page they don't have permission to access.
00023 Specified source key not found. The source key provided did not match any of the currently active keys.
00024 Transaction already voided. The transaction was already marked as voided and wasn't going to be settled anyway.
00025 Unable to find transaction in batch. The batchid on the transaction references a batch that doesn't exist. If there isn't a valid batch then trying to void a transaction isn't going to do much.
00026 The batch has already been closed. Please apply a credit instead. The specified transaction has already been settled. Once a transaction has been sent in for settlement it can not be voided.
00027 Gateway temporarily offline. Please try again shortly. (2) Error communicating with the processing backend. Retry transaction.
00028 Unable to verify source. VerifySource couldn't find the source or the source was disabled.
00029 Unable to generate security key. VerifySource wasn't able to create a source on the fly. Trouble finding a key.
00030 Source has been blocked from processing transactions. Merchant has disabled the specified source key.
00031 Duplicate transaction, wait at least [minutes] minutes before trying again. The duplicate transaction fraud module detected a dupe.
00032 The maximum order amount is $[amount]. Fraud module response.
00033 The minimum order amount is $[amount]. Fraud module response.
00034 Your billing information does not match your credit card. Please check with your bank. AVS Response fraud module blocked this transaction.
00035 Unable to locate transaction. Was not able to find the requested transaction for voiding.
00036 Gateway temporarily offline for maintenance. Please try again in a few minutes. VeriCheck link has been brought down for maintenance. Retry transaction.
00037 Customer Name not submitted. Cardholder field was blank.
00038 Invalid Routing Number. Check Routing number did not meet requirement of 9 digits.
00039 Invalid Checking Account Number. Check Account number is not at least 4 digits long.
00040 Merchant does not currently support check transactions. The merchant doesn't have a valid tax id or password entered for check processing.
00041 Check processing temporarily offline. Please try again shortly. Internal system error encountered while communicating with check processor. Please contact USAePay support.
00042 Temporarily unable to process transaction. Please try again shortly. A corrupted response (unparsable) was received from vericheck.
00043 Transaction Requires Voice Authentication. Please Call-In. Processor returned a referral.
00044 Merchant not configured properly (CardAuth) The merchant has payment authentication enabled but does not have a processorid/merchantid entered.
00045 Auth service unavailable. Internal system error was encountered while connecting to authentication platform. Contact USAePay support.
00046 Auth service unavailable (6). A corrupted response was received from the authentication platform.
00050 Invalid SSN. Social Security number must be 9 digits.
00070 Transaction exceeds maximum amount. Transaction exceeds the maximum allowable amount of $99,999.
00071 Transaction out of balance. Transaction does not add up correctly: subtotal + tip + tax + shipping - discount must equal the amount.
00080 Transaction type not allowed from this source. The requested command (sale, authonly, etc) was blocked by the merchant's source key. The command must be checked on source key settings screen to be accepted by the gateway.
02034 Your billing address does not match your credit card. Please check with your bank. The AVS result received from the platform was blocked by the Merchant's fraud preferences. Funds were not held for this transaction.
10001 Processing Error Please Try Again Error from FDMS Nashville. Invalid Transaction Code
10003 Merchant does not accept this type of card (1) Error from FDMS Nashville: Terminal ID not setup for settlement on this Card Type.
10004 Merchant does not accept this type of card (2) Error from FDMS Nashville: Terminal ID not setup for authorization on this Card Type.
10005 Invalid Card Expiration Date Error from FDMS Nashville Terminal ID not setup for settlement on this Card Type.
10006 Merchant does not accept this type of card (3) Error from FDMS Nashville. Invalid Process Code, Authorization Type or Card Type.
10007 Invalid amount Error from FDMS Nashville Invalid Transaction or Other Dollar Amount.
10008 Processing Error Please Try Again (08) Error from FDMS Nashville. Invalid Entry Mode.
10009 Processing Error Please Try Again (09) Error from FDMS Nashville Invalid Card Present Flag.
10010 Processing Error Please Try Again (10) Error from FDMS Nashville Invalid Customer Present Flag.
10011 Processing Error Please Try Again (11) Error from FDMS Nashville Invalid Transaction Count Value.
10012 Processing Error Please Try Again (12) Error from FDMS Nashville Invalid Terminal Type.
10013 Processing Error Please Try Again (13) Error from FDMS Nashville Invalid Terminal Capability.
10014 Processing Error Please Try Again (14) Error from FDMS Nashville Invalid Source ID.
10015 Processing Error Please Try Again (15) Error from FDMS Nashville Invalid Summary ID.
10016 Processing Error Please Try Again (16) Error from FDMS Nashville Invalid Mag Strip Data.
10017 Invalid Invoice Number (17) Error from FDMS Nashville Invalid Invoice Number.
10018 Invalid Transaction Date or Time (18) Error from FDMS Nashville Invalid Transaction Date or Time.
10019 Processing Error Please Try Again (19) Error from FDMS Nashville Invalid bankcard merchant number in First Data database.
10020 Processing Error Please Try Again (20) Error from FDMS Nashville File Access Error in First Data database.
10026 Merchant has been deactivated (26) Error from FDMS Nashville Terminal flagged as Inactive in First Data database.
10027 Invalid Merchant Account (27) Error from FDMS Nashville. Invalid Merchant/Terminal ID combination, verify numbers are accurate.
10030 Processing Error Please Try Again (30) Error from FDMS Nashville. Unrecoverable database error from an authorization process (usually means the Merchant/Terminal ID was already in use).
10031 Processing Error Please Retry Transaction (31) Error from FDMS Nashville. Database access lock encountered, retry transaction.
10033 Processing Error Please Try Again (33) Error from FDMS Nashville. Database error in summary process, retry transaction.
10043 Sequence Error, Please Contact Support (43) Error from FDMS Nashville. Transaction ID invalid, incorrect or out of sequence.
10051 Merchant has been deactivated (51) Error from FDMS Nashville. Terminal flagged as not usable (violated) in First Data database, Call Customer Support.
10054 Merchant has not been setup correctly (54) Error from FDMS Nashville. Terminal ID not set up on First Data database for leased line access.
10057 Merchant does not support this card type (57) Error from FDMS Nashville. Terminal is not programmed for this service, call customer support.
10059 Processing Error Please Try Again (59) Error from FDMS Nashville. Settle Trans for Summary ID where earlier Summary ID still open.
10060 Invalid Account Number (60) Error from FDMS Nashville. Invalid account number found by authorization process.
10061 Processing Error Please Try Again (61) Error from FDMS Nashville. Invalid settlement data found in summary process (trans level).
10062 Processing Error Please Try Again (62) Error from FDMS Nashville. Invalid settlement data (i.e., 'future' date found, erroneous Pserve data found) (summary level).
10080 Processing Error Please Try Again (80) Error from FDMS Nashville. Invalid Payment Service data found in summary process (trans level).
10098 Processing Error Please Try Again (98) Error from FDMS Nashville. General System Error.
10099 Session timed out. Please re-login. Session timed out - (checkout timeout setting).
10100 Your account has been locked for excessive login attempts. The user failed login too many times. Their account has been locked for 60 minutes.
10101 Your username has been de-activated due to inactivity for 90 days. Please contact support to re-activate your account. VISA Cisp requires locking of accounts that have not been accessed in the past 90 days.
10102 Unable to open certificate. Unable to load required certificate. Contact Support.
10103 Unable to read certificate. Unable to load required certificate. Contact Support.
10104 Error reading certificate. Unable to load required certificate. Contact support.
10105 Unable to find original transaction. A capture or void operation was not able to locate the original transaction.
10106 You have tried too many card numbers, please contact merchant. The transaction was blocked by the MultipleCardTries module.
10107 Invalid billing zip code. The ZipCodeVerification module was not able to locate the billing zip code.
10108 Invalid shipping zip code. The ZipCodeValidation fraud module was not able to find module.
10109 Billing state does not match billing zip code. ZipCodeVerification database came up with a conflict.
10110 Billing city does not match billing zip code. ZipCodeVerification database came up with a conflict.
10111 Billing area code does not match billing zip code. ZipCodeVerification database came up with a conflict.
10112 Shipping state does not match shipping zip code. ZipCodeVerification database came up with a conflict.
10113 Shipping city does not match shipping zip code. ZipCodeVerification database came up with a conflict.
10114 Shipping area code does not match shipping zip code. ZipCodeVerification database came up with a conflict.
10115 Merchant does not accept transactions from [country]. IpCountry module blocked transaction.
10116 Unable to verify card ID number. CVV2, CID, etc result was blocked by CVVresponse fraud module.
10117 Transaction authentication required. The merchant has set a pin for this transaction but the api did not receive a UMmd5hash. They need to either upgrade their software to send the hash or they need to remove the pin on the source.
10118 Transaction authentication failed. The UMmd5hash did not match the hash that was calculated for the transaction.
10119 Unable to parse mag stripe data. Could not determine the mag data format that was sent in.
10120 Unable to locate valid installation. Please contact support. A wireless transaction came in with an install id that wasn't found in the system.
10121 Wireless key disabled. Please contact support. The install id submitted has been deleted/disabled.
10122 Wireless key mismatch. The wireless key submitted does not correspond to the source id created for this installation.
10123 Success Operation was successful. -
10124 Unsupported transaction type. Only authonly, sales and voids may be captured. An attempt was made to settle a transaction that can not be captured. This error will occur if you attempt to capture an echeck transaction.
10125 Original transaction not approved. You are trying to capture (settle) a transaction that was declined or resulted in an error. You can only capture approved transactions.
10126 Transactions has already been settled. You are trying to capture a transaction that has already been settled.
10127 Card Declined Hard decline from First Data. -
10128 Processor Error ([response]) Unknown response code from First Data Nashville.
10129 Invalid transaction data. PHP Library detected missing or invalid fields.
10130 Library Error. CURL support not found PHP Library was not able to find curl support. You must compile php with curl and openssl.
10131 Library Error. Unable to initialize CURL PHP Library was unable to initialize CURL. SSL support may be missing or incorrectly configured.
10132 Error reading from card processing gateway. PHP Library was received a bad response from the gateway.

AVS Result Codes

The following is a list of result codes for the Address Verification System (AVS) and what each one indicates. The codes listed in the Code column are the most common responses, but depending on the platform being used, codes listed in the Alternates column may be received.

Code Alternates Meaning
YYY Y, YYA, YYD Address: Match & 5 Digit Zip: Match
NYZ Z Address: No Match & 5 Digit Zip: Match
YNA A, YNY Address: Match & 5 Digit Zip: No Match
NNN N, NN Address: No Match & 5 Digit Zip: No Match
YYX X Address: Match & 9 Digit Zip: Match
NYW W Address: No Match & 9 Digit Zip: Match
XXW Card Number Not On File
XXU Address Information not verified for domestic transaction
XXR R, U, E Retry / System Unavailable
XXS S Service Not Supported
XXE Address Verification Not Allowed For Card Type
XXG G,C,I Global Non-AVS participant
YYG B, M International Address: Match & Zip: Not Compatible
GGG D International Address: Match & Zip: Match
YGG P International Address: No Compatible & Zip: Match

CVC/CVV2 Result Codes

The card security codes are 3 or 4 digit codes printed or embossed on Visa, Mastercard, American Express and Discover cards. These codes are also referred to as CVV2, CVC, CSC or CCID. Their purpose is to provide additional protection against fraudulent card use. Below is a list of possible result codes.

Code Meaning
M Match
N No Match
P Not Processed
S Should be on card but not so indicated
U Issuer Not Certified
X No response from association
(blank) No CVV2/CVC data available for transaction.

Hexadecimal Color Chart

Below is a chart of colors and their corresponding hexadecimal codes for use in customizing your website and coordinating your USA ePay elements with the look and feel of your existing site.

000000 000033 000066 000099 0000CC 0000FF
003300 003333 003366 003399 0033CC 0033FF
006600 006633 006666 006699 0066CC 0066FF
009900 009933 009966 009999 0099CC 0099FF
00CC00 00CC33 00CC66 00CC99 00CCCC 00CCFF
00FF00 00FF33 00FF66 00FF99 00FFCC 00FFFF
330000 330033 330066 330099 3300CC 3300FF
333300 333333 333366 333399 3333CC 3333FF
336600 336633 336666 336699 3366CC 3366FF
339900 339933 339966 339999 3399CC 3399FF
33CC00 33CC33 33CC66 33CC99 33CCCC 33CCFF
33FF00 33FF33 33FF66 33FF99 33FFCC 33FFFF
660000 660033 660066 660099 6600CC 6600FF
663300 663333 663366 663399 6633CC 6633FF
666600 666633 666666 666699 6666CC 6666FF
669900 669933 669966 669999 6699CC 6699FF
66CC00 66CC33 66CC66 66CC99 66CCCC 66CCFF
66FF00 66FF33 66FF66 66FF99 66FFCC 66FFFF
990000 990033 990066 990099 9900CC 9900FF
993300 993333 993366 993399 9933CC 9933FF
996600 996633 996666 996699 9966CC 9966FF
999900 999933 999966 999999 9999CC 9999FF
99CC00 99CC33 99CC66 99CC99 99CCCC 99CCFF
99FF00 99FF33 99FF66 99FF99 99FFCC 99FFFF
CC0000 CC0033 CC0066 CC0099 CC00CC CC00FF
CC3300 CC3333 CC3366 CC3399 CC33CC CC33FF
CC6600 CC6633 CC6666 CC6699 CC66CC CC66FF
CC9900 CC9933 CC9966 CC9999 CC99CC CC99FF
CCCC00 CCCC33 CCCC66 CCCC99 CCCCCC CCCCFF
CCFF00 CCFF33 CCFF66 CCFF99 CCFFCC CCFFFF
FF0000 FF0033 FF0066 FF0099 FF00CC FF00FF
FF3300 FF3333 FF3366 FF3399 FF33CC FF33FF
FF6600 FF6633 FF6666 FF6699 FF66CC FF66FF
FF9900 FF9933 FF9966 FF9999 FF99CC FF99FF
FFCC00 FFCC33 FFCC66 FFCC99 FFCCCC FFCCFF
FFFF00 FFFF33 FFFF66 FFFF99 FFFFCC FFFFFF

reseller/console/resources.txt · Last modified: 2009/07/17 09:18 by nell

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