reseller:support

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reseller:support [2008/08/26 10:26]
nell new links
reseller:support [2009/08/04 11:15]
nell reformat
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 ====== USAePay Reseller Console Guide ====== ====== USAePay Reseller Console Guide ======
  
-<​html>​+===== Support by Section =====
  
-<table width=750>​ +  * [[reseller:​console:​home|Home]] - Announcements and updates on changes in the reseller console. ​ 
-<​tr><​td>​+  * [[reseller:​console:​applications|Track Applications]] - Monitor the status of all of your pending merchant applications in real time. 
 +  * [[reseller:​console:​newapp|Add New Merchant]] - A step by step guide to adding new merchants to your system. 
 +  * [[reseller:​console:​merchants|Active Merchants]] - Manage all of your active merchants from one easy location. 
 +  * [[reseller:​console:​order|Reseller Store]] - Visit our reseller store where you can purchase essential equipment, tools and supplies. 
 +  * [[reseller:​console:​reports:​index|Reports]] - View, download and print a variety of pre-made reports, as well as create your own custom designed reports. 
 +  * [[reseller:​console:​settings|Settings]] - Establish default charge amounts, frequency of summary email reports, and monitor all of your users from one convenient location. 
 +  * [[reseller:​console:​keys|Key Editor]] - View and edit all of the different sources from which you connect to your console. 
 +  * [[reseller:​console:​templates|Templates]] - Create the settings that will determine the look and feel of the Merchant Console that is presented to your merchants. 
 +  * [[reseller:​console:​glossary|Glossary of Terms]] - A comprehensive list of industry terms and abbreviations. 
 +  * [[reseller:​console:​resources|Additional Resources]] - A quick reference guide for error codes, AVS responses and more.
  
-<table border="​0"​ cellpadding="​0"​ cellspacing="​0">​ +===== Developer'​s ​Tools =====
-<​tr>​ +
-<td width="​45%"​ align="​left"​ valign="​top">​ +
-<img border="​0"​ src="/​content/​support/​sectiontop.gif"​ width="​282"​ height="​72">​ +
-<div align="​center">​ +
-<table border="​0"​ width="​250"​ cellspacing="​1"​ cellpadding="​0">​ +
-<​tr>​ +
-<td width="​100%"><​font face="​Verdana,​ Arial" size="​2">​ +
-<img border="​0"​ src="/​content/​support/​dot2.gif"​ align="​absmiddle"​ width="​23"​ height="​18">​ +
-<a href="​console/​home">​Home</​a><​br>​ +
-</​font><​font face="​Verdana,​ Arial" size="​1">​ +
-&​nbsp;&​nbsp;​ - Announcements and updates on changes in the reseller console.<​br><​br></​td>​ +
-</​tr>​ +
-<​tr>​ +
-<td width="​100%"><​font face="​Verdana,​ Arial" size="​2">​ +
-<img border="​0"​ src="/​content/​support/​dot9.gif"​ align="​absmiddle"​ width="​23"​ height="​18">​ +
-<a href="​console/​applications">​ +
-Track Applications<​br>​ +
-</​a></​font><​font face="​Verdana,​ Arial" size="​1">​ +
-&​nbsp;&​nbsp - Monitor the status of all of your pending merchant applications in real time.<​br><​br></​td>​ +
-</​tr>​ +
-<​tr>​ +
-<td width="​100%"><​font face="​Verdana,​ Arial" size="​2">​ +
-<img border="​0"​ src="/​content/​support/​sdot3.gif"​ align="​absmiddle"​ width="​23"​ height="​18">​ +
-<a href="​console/​newapp">​ +
-Add New Merchant<​br>​ +
-</​a></​font><​font face="​Verdana,​ Arial" size="​1">​ +
-&​nbsp;&​nbsp;​- A step by step guide to adding new merchants to your system.<​br><​br>​ +
-</​td>​ +
-</​tr>​ +
-<​tr>​ +
-<td width="​100%"><​font face="​Verdana,​ Arial" size="​2">​ +
-<img border="​0"​ src="/​content/​support/​sdot1.gif"​ align="​absmiddle"​ width="​23"​ height="​18">​ +
-<a href="​console/​merchants">​ +
-Active Merchants<​br>​ +
-</​a></​font><​font face="​Verdana,​ Arial" size="​1">&​nbsp;&​nbsp;​ +
-- Manage all of your active merchants from one easy location.<​br><​br>​  +
-</​td>​ +
-</​tr>​ +
-<​tr>​ +
-<td width="​100%"><​font face="​Verdana,​ Arial" size="​2">​ +
-<img border="​0"​ src="/​content/​support/​dot2.gif"​ align="​absmiddle"​ width="​23"​ height="​18">​ +
-<a href="​console/​order">​Reseller Store<​br>​ +
-</​a></​font><​font face="​Verdana,​ Arial" size="​1">&​nbsp;&​nbsp;​ +
-- Visit our reseller store where you can purchase essential equipment, tools and supplies.<​br><​br>​ +
-</​td>​ +
-</tr>  +
-<​tr>​ +
-<td width="​100%">​ +
-<font face="​Verdana,​ Arial" size="​2">​  ​    +
-<img border="​0"​ src="/​content/​support/​dot5.gif"​ align="​absmiddle"​ width="​23"​ height="​18">​ +
-<a href="​console/​reports/​index">​ +
-Reports<​br>​ +
-</​a></​font><​font face="​Verdana,​ Arial" size="​1">&​nbsp;&​nbsp;​ +
-- View, download and print a variety of pre-made reports, as well as create your own custom designed reports.<​br><​br>​ +
-</​td>​ +
-</​tr>​ +
-<​tr>​ +
-<td width="​100%"><​font face="​Verdana,​ Arial" size="​2">​ +
-<img border="​0"​ src="/​content/​support/​dot4.gif"​ align="​absmiddle"​ width="​23"​ height="​18">​ +
-<a href="​console/​settings">​ +
-Settings<​br>​ +
-</​a></​font><​font face="​Verdana,​ Arial" size="​1">&​nbsp;&​nbsp;​ +
-- Establish default charge amounts, frequency of summary email reports, and monitor all of your users from one convenient location.<​br><​br>​ +
-</​td>​ +
-</​tr>​ +
-<​tr>​ +
-<td width="​100%"><​font face="​Verdana,​ Arial" size="​2">​ +
-<img border="​0"​ src="/​content/​support/​sdot2.gif"​ align="​absmiddle"​ width="​23"​ height="​18">​ +
-<a href="​console/​keys">​ +
-Key Editor<​br>​ +
-</​a></​font><​font face="​Verdana,​ Arial" size="​1">&​nbsp;&​nbsp;​ +
-- View and edit all of the different sources from which you connect to your console.<​br><​br>​  +
-</​td>​ +
-</​tr>​ +
-<​tr>​ +
-<td width="​100%"><​font face="​Verdana,​ Arial" size="​2">​ +
-<img border="​0"​ src="/​content/​support/​fdot5.gif"​ align="​absmiddle"​ width="​27"​ height="​25">​ +
-<a href="​console/​templates">​ +
-Templates<​br>​  +
-</​a></​font><​font face="​Verdana,​ Arial" size="​1">&​nbsp;&​nbsp;​ +
-- Create the settings that will determine the look and feel of the Merchant Console that is presented to your merchants.<​br><​br>​ +
-</​td>​ +
-</​tr>​ +
-<​tr>​ +
-<td width="​100%"><​font face="​Verdana,​ Arial" size="​2">​ +
-<img border="​0"​ src="/​content/​support/​fdot.gif"​ align="​absmiddle"​ width="​23"​ height="​18">​ +
-<a href="​console/​glossary">​Glossary of Terms<​br>​ +
-</​a></​font><​font face="​Verdana,​ Arial" size="​1">&​nbsp;&​nbsp;​ +
-- A comprehensive list of industry terms and abbreviations.<​br><​br>​ +
-</​td>​ +
-</​tr>​ +
-<​tr>​ +
-<td width="​100%"><​font face="​Verdana,​ Arial" size="​2">​ +
-<img border="​0"​ src="/​content/​support/​fdot6.gif"​ align="​absmiddle"​ width="​23"​ height="​18">​ +
-<a href="​console/​resources">​ +
-Additional Resources<​br>​ +
-</​a></​font><​font face="​Verdana,​ Arial" size="​1">&​nbsp;&​nbsp;​ +
-- A quick reference guide for error codes, avs responses and more.<​br><​br>​ +
-</​td>​  +
-</​tr>​ +
-</​table>​ +
-</​div>​ +
-</​td>​ +
-<td width="​10%">&​nbsp;</​td>​ +
-<td width="​45%"​ valign="​top">​ +
-<img border="​0"​ src="/​content/​support/​develtop.gif"​ width="​282">​ +
-<div align="​center">​ +
-<table border="​0"​ width="​250"​ cellspacing="​1"​ cellpadding="​0">​ +
-<​tr>​ +
-<td width="​100%"><​font face="​Verdana,​ Arial" size="​2">​Developers are encouraged to visit the <a href="/​developer/​support"​ target="​_blank"><​img border="​0"​ src="/​content/​support/​ddot.gif"​ align="​absmiddle"​ width="​16"​ height="​16">​Developer'​s ​Center</​a>​ which contains programming scripts in a variety of languages as well as the <a href="/​developer/​transactionapi"​ target="​_blank"><​img border="​0"​ src="/​content/​support/​ddot2.gif"​ align="​absmiddle"​ width="​16"​ height="​16">​Gateway API</​a>,​ which explains how to connect to the gateway processor. +
-<​br>​ +
-<​br>​ +
-<img border="​0"​ src="/​content/​support/​icon_cart.gif"​ align="​absmiddle"​ width="​18"​ height="​18">​For a list of Shopping Carts and eStores that have been registered with USA ePay <a href="​http://​www.usaepay.com/​carts.zui"​ target="​_blank">​click here</​a>​.</​font>​ +
-</​td>​ +
-</​tr>​ +
-</​table>​ +
-<​p><​img border="​0"​ src="/​content/​support/​errorSup.gif"​ width="​282"​ height="​72"><​a name="​qna"></​a><​table border="​0"​ width="​91%"​ cellspacing="​1"​ cellpadding="​0"​ ID="​table1">​ +
-<​tr>​ +
-<td width="​100%">​ +
-<A HREF="​https://​www.usaepay.com/​console/​support/​searcherrors">​ +
-<IMG BORDER="​0"​ SRC="/​content/​support/​dot11.gif"​ WIDTH="​25"​ HEIGHT="​24"​ ALIGN="​absmiddle">​ +
-<font size="​2"​ face="​Verdana,​ Arial">​Search Error Database</​font></​A>​ +
-<font face="​Verdana,​ Arial" size="​1"><​br>&​nbsp;&​nbsp;​- Search our database for errors using the error number, or keywords.<​br><​br>​ +
-</​td>​ +
-</​tr>​ +
-<​tr>​ +
-<td width="​100%">​ +
-<font size="​2"​ face="​Verdana,​ Arial">​ +
-<A HREF="​https://​www.usaepay.com/​console/​support/​downloaderrors">​ +
-<img border="​0"​ src="/​content/​support/​dot12.gif"​ align="​middle"​ width="​25"​ height="​24">​ +
-Download Errors File</​A><​br>​ +
-</​font><​font face="​Verdana,​ Arial" size="​1">&​nbsp;&​nbsp;​ - Download the complete list of errors as a PDF or comma delimited file.<​br>​ +
-<​br><​br><​br><​br><​br><​br><​br>​ +
-<​tr>​ +
- <td width="​100%"><​font face="​Verdana,​ Arial" size="​2">​ +
- <img border="​0"​ src="/​content/​support/​fdot2.gif"​ align="​absmiddle"​ width="​23"​ height="​18">​ +
- <a href="​console/​forms">​ +
- Request Forms<​br>​ +
- </​a></​font><​font face="​Verdana,​ Arial" size="​1">​ +
- &​nbsp;&​nbsp - Forms to assist with USAePay Gateway account changes and updates..<​br>​ +
- &​nbsp;&​nbsp;&​nbsp;&​nbsp;</​font></​td>​ +
- </​tr>​ +
-<​br>​ +
-<​tr>​ +
- <td width="​100%"><​font face="​Verdana,​ Arial" size="​2">​ +
- <img border="​0"​ src="/​content/​support/​fdot2.gif"​ align="​absmiddle"​ width="​23"​ height="​18">​ +
- <a href="​support/​marketing">​ +
- USAePay Marketing Brochures<​br>​ +
- </​a></​font><​font face="​Verdana,​ Arial" size="​1">​ +
- &​nbsp;&​nbsp - USAePay marketing brochures and product information<​br>​ +
- &​nbsp;&​nbsp;&​nbsp;&​nbsp;</​font></​td>​ +
- </​tr>​+
  
-</td> +Developers are encouraged to visit the Developer'​s Center on the USA ePay website. The [[developer:​support|Developer'​s Center]] contains programming scripts in a variety of languages as well as the [[developer:​transactionapi|Gateway API]], which explains how to connect to the gateway processor. 
-</tr> + 
-</table> +For a list of Shopping Carts and eStores that have been registered with USA ePay [[http://wiki.usaepay.com/carts|click here]] 
-</tr> + 
-</table> +===== Error Support ===== 
-</​div>​ + 
-</td> +  * [[https://​www.usaepay.com/​console/​support/​searcherrors|Search Error Database]] - Search our database for errors using the error number, or keywords. 
-</tr> +  * [[https://​www.usaepay.com/​console/​support/​downloaderrors|Download Errors File]] - Download the complete list of errors as a PDF or comma delimited file. 
-</table> + 
-</html>+===== Additional Support ===== 
 + 
 +  * [[reseller:​console:​forms|Request Forms]] - Forms to assist with USAePay Gateway account changes and updates. 
 +  * [[reseller:​support:​questionnaire|Wireless ePay Questionnaire]] - Wireless ePay requirements questionnaire. 
 +  * [[reseller:​support:​marketing|USAePay Marketing Brochures]] - USAePay marketing brochures and product information.
reseller/support.txt · Last modified: 2009/08/04 11:15 by nell

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